Hairlust (Schweiz)

Bewertungen:

Dear Veronica, Thank you for your feedback. We are very sorry to hear that you haven't received your package yet. Please be informed that due to international shipping regulations because your package is shipped from Denmark, your package will go through customs in Switzerland, which may result in an extended delivery time. We have contacted your regarding your package which we can see is on it's way to you and we hope you will receive this very soon. Please don't hesitate to contact us, if you have any further questions or concerns regarding your package. You can contact us on email: info@hairlust.ch 😊

Hi G. Roth, Thank you for your review. We are very happy to hear that you have had a good experience when shopping with us.💖 Kind regards, Hairlust

Hi Anita, Thank you very much for your review! We are very happy to hear that you like our products and that they have a positive effect on your hair 💕 We hope you have a lovely day! Kind regards, Hairlust

Hi Flurina, Thank you for your nice review! We are very happy to hear that you are satisfied with our products. 💕 Unfortunately import duties and taxes may apply as the products are all shipped from our warehouse in Denmark. We wish you a lovely day. Kind regards, Hairlust.

Hi Barbara, Thank you for your feedback. We are sorry to hear that our Volume Wizard™ Pre-Styling Spray did not meet your expectations this time. We recommend that you use a smaller amount of the product so that your hair can absorb it. Remember to rinse products out throughly after each hair wash. We wish you a lovely day. Kind regards, Hairlust.

Hi Nomi, Thank you for your nice review! We are very happy to hear that you are satisfied with our products and services. 💕 We wish you a lovely day. Kind regards, Hairlust.

Hi Anja, Thank you for your feedback. We can see that your package is stuck in customs right now waiting to be delivered to you. I have started a claim with Coolrunner and DHL about your package and I will get back to you when I have more information about your package. This usually takes a few business days, so we appreciate your patience! I would recommend that you keep an eye on your tracking number in the meantime and then we will find a solution once we have received a response from Coolrunner. Please contact us in info@hairlust.com if you have any questions. Kind regards, Hairlust

Hi Gioele, Thank you for your feedback. We are sorry that the products does not live up to your expectations. Our shampoo and conditioner are both slightly different in texture compared to other shampoos and conditioners, and they do not provide the same softness after initial use. This is completely intentional. They are natural and organically certified and therefore do not contain harmful or unwanted chemicals, which can be extremely harmful and drying for hair and scalp, and which are actually found in the vast majority of shampoos and conditioners. These harmful ingredients are, among other things, parabens, phthalates, sulfates and silicone. Next, it is important that you wash your hair with shampoo twice, to activate the foaming process. Start by rinsing the hair thoroughly with water. Next, apply a bit of Shampoo in the palm of your hand and massage it into the scalp. Then you rinse the hair and repeat the process. The second wash will activate the foaming effect of the shampoo and remove any stubborn residues of accumulated products and oils in the hair. Rinse the hair thoroughly and finish with conditioner. We are sorry to hear that you are not satisfied with the products but hope that you will try to use it a little longer so that your body can adjust to them. Kind regards, Hairlust

Hi Kathrin, We are happy to see that you received your order on the 21 of september 2023. We are sorry that there was a delay on your package because of customs. We hope that you will like the products! Kind regards, Hairlust

Hi Gianluca, We are very sorry that DHL lost your package! We where happy to refund your order and we hope that you will make an order with us again. Have a nice day! Kind regards, Hairlust

Hi Daniela, Thank you for your feedback. We are sorry that there was a delay on the package! We write on all our product pages and also in the term and conditions that "Please note that our products are all shipped from our warehouse in Denmark. Since the products are ordered from Denmark to Switzerland, import duties and taxes may apply once the goods have reached their destination." Its unfortunate that you did not see that when making an order as we try to make it as transparent as possible. Kind regards, Hairlust

Hi Alba, We are very sorry that your package is stuck in customs. We have contacted them and we are trying to get them to deliver the package to you as soon as possible. We appreciate your patience! Kind regards, Hairlust

Hi Martina, It is important that you wash your hair with shampoo twice, to activate the foaming process. Start by rinsing the hair thoroughly with water. Next, apply a bit of Shampoo in the palm of your hand and massage it into the scalp. Then you rinse the hair and repeat the process. The second wash will activate the foaming effect of the shampoo and remove any stubborn residues of accumulated products and oils in the hair. Rinse the hair thoroughly and finish with conditioner. Because you have dyed your hair, then it could sound like your hair need more moisture or a hairmask to help the damaged hair to be strong again. Kind regards, Hairlust

Hallo Almasin, Danke für deine Bewertung. Kannst du uns denn eventuell schildern warum wir dich nicht zufriedenstellen konnten? Liebe Grüße, Team Hairlust

Vielen Dank für deine liebe Bewertung

Hallo Sergio, Wir bedauern sehr, dass du uns so war nimmst. Wir wollen einmal schildern warum. Zum Inhalt der Tabletten-Verpackung: Wie du auch auf der Verpackung siehst enthält eine Dose 60 Tabletten, was den Bedarf von einem Monat abdeckt. Dies schildern wir auf der Packung sowie auf der Produkt-Seite. https://hairlust.ch/products/hair-formula-tablets-for-men Zum Thema Nachhaltigkeit: Wir machen uns Gedanken über die Herkunft des Materials, das wir für unsere Verpackungen verwenden, und über die Auswirkungen, die es auf unseren Planeten hat. Deshalb verwenden wir für unsere Produktverpackungen recyceltes Material (PCR), um gebrauchten Materialien ein neues Leben zu geben. Wir sind ein stolzer Geschäftspartner von Plastic Change, einer dänischen Umweltorganisation, die sich für eine Welt ohne Plastikverschmutzung einsetzt. Wir unterstützen eine Zukunft ohne Plastikverschmutzung und schließen uns dem Kampf für eine abfallfreie Gesellschaft an, in der Plastik immer wieder verwendet wird. Wir alle sollten weniger und besseres Plastik verwenden - zum Wohle der Umwelt, des Klimas und der Gesundheit. Alle unsere Produktverpackungen sind zu 100 % recycelbar, egal ob es sich um Plastik, Karton oder Glas handelt. Hier gibts noch mehr Infos dazu: https://hairlust.ch/pages/responsibility

Vielen Dank für deine Tolle Bewertung!

Hallo! Vielen Dank für deine Bewertung und dein ehrliches Feedback! Es tut mir sehr leid, dass die Lockenprodukte nicht deinen Erwartungen entsprachen. Dennoch würde ich dich gerne nochmal ermutigen, unseren Produkten eine weitere Chance zu geben. Da unsere Shampoos und Conditioner speziell mit natürlichen Inhaltsstoffen formuliert wurden , unterscheiden sie sich deutlich von herkömmliche Shampoos und Spülungen. Unsere Produkte für Locken sind völlig frei von Sulfaten, Silikonen, Parabenen, Mineralöl und Phthalaten. Deswegen sind die Produkte auch für die Curly Girl Methode geeignet. Doch vielleicht bist du noch nicht ganz vertraut mit dieser besonderen Styling Methode für lockige oder wellige Haare? Es kann ein Weilchen dauern, bevor du die richtige Curly Girl Methode für dich entdeckt hast, da jeder eine unterschiedliche Haarstruktur hat. Um es dir und vielen anderen ein wenig einfacher zu machen, haben wir einen Blogbeitrag darüber verfasst. Vielleicht kannst du dich inspirieren lassen und überlegen, ob du deine Haarroutine ein wenig abändern möchtest: https://thehairlust.de/blogs/blog/wie-funktioniert-die-curly-girl-methode Wie ich bereits erwähnt hatten, ist es bei der Curly Girl Methode wichtig, Produkte ohne Silikone, Parabene uns Sulfate zu verwenden. Wenn du jedoch bisher an Produkte mit diesen Inhaltsstoffen, insbesondere Silikonen und Sulfaten, gewöhnt warst, kann es einige Zeit dauern, bis sich deine Haare an die neuen Produkte auf Naturkosmetik Basis gewöhnen. Natürlich geben wir dein Feedback an unsere Produktentwicklung weiter. Dennoch hoffe ich, dass du unseren Produkten noch eine zweite Chance geben wirst und vielleicht nochmal ein wenig mit der Curly Girl Methode experimentieren wirst. Liebe Grüße Dein Hairlust Team