snowleader.ch/de/Bewertungen

Would definitely not buy again from this company! Terrible customer service. This is my experience: The next day after I received my snowboard, I went to the mountains (17th December). After 15 minutes on the board (was only riding on the slopes), the core of the snowboard broke. First, I thought it was just a scratch but then I realized that it's broken. Very unexpected if you imagine that this is a brand-new high quality snowboard... I filled out the contact form the next day and even after 2 weeks they didn't get back to me. After calling them, they told me that they have received my request but there were no pictures included. Since the contact form doesn't allow you to upload any pictures, I pointed out that I have them available if required. After the call, they sent me an email where I could attach the pictures. After 1.5 weeks with no feedback, I reached out to them again to check the status. The response was that I usually have to wait 4 - 8 weeks in such cases. I contacted them again as I personally think this is unacceptable. I was quite clear that I want to have this issue resolved as quickly as possible since we are in the middle of the season and waiting 4 - 8 weeks is way too long. So a refund or a product replacement would be fine. Nevertheless, they could not provide me with any solution to solve this issue until this day (11. January). I am still waiting for their feedback. There are much better places to spend CHF 880. PLEASE AVOID.