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Comment Trusted Shops empêche les faux avisAvisplantesdehaies-heijnen.ch
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Validé
18 days after ordering, no delivery on the week they proposed
I selected a week that was proposed to me and on the Friday afternoon i was informed that the delivery would not happen and it would occur the following week. Great for them, but I as I am not available that week to receive it, not great for me. I do hope they will accept responsibility for their mistake and deliver my order on the alternative week I provided to them.
For a first time ordering from Heijnen Plants, i can only give them a one-star for now.
Réponse de plantesdehaies-heijnen.ch
Thank you very much for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with your experience. We are committed to providing high-quality products and services that meet your expectations. Your feedback is important to us as we strive to make continuous improvements and optimise our service.
Validé
Livraison faite trois mois a l'avance et annulée a la dernière minute....
Réponse de plantesdehaies-heijnen.ch
Merci beaucoup pour votre réponse. Nous prenons vos remarques très au sérieux afin d'améliorer constamment notre service et de pouvoir vous garantir à l'avenir un traitement plus fluide de votre demande.
Validé
Réponse de plantesdehaies-heijnen.ch
Sehr geehrter Kunde,
Herzlichen Dank für Ihre positive Bewertung – wir wissen das sehr zu schätzen. Wir wünschen Ihnen viel Freude an Ihren Pflanzen.
